FREQUENTLY ASKED QUESTIONS

WHAT IS MEDIATION?

Mediation is when a neutral person, called a mediator, helps people in conflict talk about their issues and find a solution that works for everyone. Mediators keep everything private, so you can freely discuss what matters to you. While mediation is the primary service offered by community mediation centers, other conflict resolution services are also offered. Click here for more information on available conflict resolution services.

Why should I use it?

Mediation is confidential, voluntary, and gives you the power to determine the outcome of your dispute. It is often quicker, less formal, and less expensive than other options. Research has shown that agreements reached through mediation are more likely to be kept than decisions imposed by a third party, and having a conversation can help improve relationships. 

What are community mediation centers?

Community mediation centers are local non-profits served by staff and volunteers who have gone through extensive training to provide help with conflict when and where people need it. Centers help their community through providing free and low-cost services and offering in-person and remote options at various times and locations. To find your local Center click here.

Who do we help?

Community mediation centers help individuals dealing with family, work, and community matters. They also help organizations like businesses, schools, law enforcement agencies, local and state government, correctional facilities, police departments and housing agencies. 

How much does it cost?

Thanks to sponsorship by the State of MA and other funders, community mediation centers offer services at no cost or on an income-based sliding fee scale. All services provided in courts on the day of trial are offered at no cost. You can check with your local center for information about their fee policies. 

Do I have to have a serious conflict?

Not at all! Mediation and other conflict resolution services can be used to handle issues at any level. If you need help preventing a conflict from starting, resolving an issue before it gets worse, or even dealing with a situation when the other party is unwilling to mediate, the centers are here to help you. You can always reach out and ask what kind of service would be best for you. 

I have a problem, where do I start?

Check the interactive map here to find a Center near you and contact them. Their staff will be able to guide you to the best approach to your situation. If they cannot provide the conflict resolution services you need, they will refer you to another resource that can.