Our services
Resolution Massachusetts community mediation centers provide free conflict resolution services across Massachusetts.
In courts, centers provide free day-of-trial mediation services for small claims, summary process, juvenile delinquency, harassment prevention orders, and probate cases. They also provide the following services in each of their communities:
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Mediation
Mediation is a confidential, voluntary process where you can get help from a mediator to resolve a conflict. Mediators help you discuss what is important to you and negotiate with the other party to find a resolution. Mediators are neutral and do not make decisions for you. Learn more
Conflict Coaching
Conflict coaches help you decide how to handle difficult situations, whether in your personal or professional life. Conflict coaching can also be used to prepare for one of the other services offered. Learn more
Restorative PRACTICES
Restorative practices are meetings, conversations, and group activities that are meant to build community relationships and repair harm. Learn more
Facilitation
Facilitation is a process in which a group of people meet to discuss an important topic or reach a specific goal. The facilitation is led by a neutral facilitator who helps everyone discuss the topic productively. The facilitator is not involved in decision-making. Learn more
Training
Conflict resolution training helps to build skills in all aspects of conflict resolution, including listening skills, negotiating skills, dealing with challenging behaviors, and becoming a mediator. Learn more